🔄 Cancellation & Refund Policy

1. Order Cancellation

1.1 Customer Cancellation

You may cancel your order at any time before production begins. To cancel, please contact us immediately via:

• WhatsApp: 96186 67700
• Email: info@printdesk.online
• Phone: 96186 67700
• In-person at our store

1.2 Cancellation Time Limits

• Before Production: Full refund available
• During Production: Cancellation may not be possible, or subject to production costs
• After Production: Order cannot be cancelled, only return/exchange may be possible

1.3 PrintDesk Cancellation

We reserve the right to cancel orders in exceptional circumstances such as:

• Inability to complete order due to technical issues
• Unavailability of required materials
• Customer request for illegal or inappropriate content
• Non-payment after reasonable notice

In such cases, you will receive a full refund if payment was made.

2. Refund Policy

2.1 Full Refund

You are entitled to a full refund if:

• Order is cancelled before production begins
• We cancel the order due to our error or circumstances
• Product received is significantly different from what was ordered
• Product is defective due to our error

2.2 Partial Refund

Partial refunds may apply if:

• Production has started but can be stopped
• Only part of the order is affected by issues
• You request changes after approval that incur additional costs

2.3 No Refund

Refunds will not be provided for:

• Orders completed and delivered as per specification
• Customer-approved designs with errors (customer's responsibility)
• Change of mind after production completion
• Delays caused by customer (e.g., late design approval)

3. Refund Process

3.1 Refund Request

To request a refund, contact us with:

• Order number
• Reason for refund request
• Payment proof (if applicable)

3.2 Refund Timeline

• Processing Time: 3-5 business days after approval
• Payment Method: Refunded to original payment method
• Online Payments: 5-10 business days to reflect in account
• Cash Payments: Cash refund or bank transfer within 7 days

3.3 Refund Methods

Refunds will be processed through the same payment method used:

• Online payments (UPI, PayU, Razorpay, PhonePe) → Refund to same account
• Bank transfer → Refund to provided bank account
• Cash → Cash refund or bank transfer

4. Return & Exchange Policy

4.1 Returns

Returns are accepted only for:

• Defective products (our error)
• Wrong product delivered
• Significant quality issues

Items must be returned within 24 hours of delivery/collection. Items must be in original condition.

4.2 Exchanges

Exchanges may be possible for:

• Size/quantity errors (our mistake)
• Print quality issues

Exchanges subject to availability and may incur additional charges for reprinting.

5. Special Cases

5.1 Custom/Personalized Orders

Custom or personalized orders cannot be cancelled or returned once production begins, unless there's a defect in our work.

5.2 Bulk Orders

For bulk orders, cancellation terms will be discussed and agreed upon at the time of order placement.