🔒 Privacy Policy

At PrintDesk, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Name: For order processing and communication
• Phone Number: For order updates and WhatsApp notifications
• Email Address: For invoices and important updates
• Delivery Address: For home/office delivery (if applicable)
• Payment Information: For processing payments securely

1.2 Order Information

We collect details about your orders including:

• Products ordered and specifications
• Quantity and customization details
• Design files and artwork
• Order history and preferences

1.3 Technical Information

When you visit our website, we automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent
• Referring website

2. How We Use Your Information

2.1 Primary Uses

• Order Processing: To fulfill your printing orders
• Communication: To send order confirmations, status updates, and delivery notifications
• Payment Processing: To process payments securely
• Customer Support: To respond to your queries and provide assistance
• Service Improvement: To improve our services and user experience

2.2 WhatsApp Notifications

With your consent, we send order-related notifications via WhatsApp including:

• Order confirmation messages
• Design approval requests
• Printing status updates
• Payment receipts
• Ready for collection/delivery alerts

3. Data Storage & Security

3.1 Data Storage

Your information is stored securely in our database:

• Location: Cloud servers (secure hosting)
• Encryption: All data encrypted in transit and at rest
• Access: Limited to authorized personnel only
• Backup: Regular backups for data protection

3.2 Security Measures

• SSL/HTTPS encryption for website
• Secure password hashing
• Token-based authentication
• Regular security updates
• Firewall protection

4. Data Sharing

4.1 Third-Party Services

We use trusted third-party services for:

Service	Provider	Purpose
WhatsApp Messaging	Meta (WhatsApp Cloud API)	Order notifications
Payment Processing	PayU, Razorpay, PhonePe	Secure online payments
Website Hosting	Secure hosting provider	Website hosting

4.2 No Selling of Data

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights

5.1 Access & Correction

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate data
• Update your profile information anytime

5.2 Data Deletion

You may request deletion of your account and personal data by contacting us. We will delete your information within 30 days, except for:

• Order records required for legal/tax purposes (7 years)
• Payment transaction records (as per Indian regulations)
• Information needed for dispute resolution

6. Cookies & Tracking

6.1 Cookies

Our website uses minimal cookies to:

• Remember your login session
• Store your preferences
• Improve website performance

7. Data Retention

We retain your information for:

• Active Customers: As long as your account is active
• Order Records: 7 years (legal requirement)
• Inactive Accounts: 3 years, then archived or deleted

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• WhatsApp: 96186 67700
• Email: info@printdesk.online
• Address: Hyderabad, Telangana