⚖️ Terms & Conditions

1. Acceptance of Terms

By accessing and using the PrintDesk website and services, you accept and agree to be bound by the terms and conditions outlined in this agreement. If you do not agree to these terms, please do not use our services.

2. Services Provided

PrintDesk is a professional printing service. We provide:

• Document printouts and photocopies
• Business cards and visiting cards
• Wedding and invitation cards
• Brochures and catalogs
• Flyers and pamphlets
• Letterheads and envelopes
• Posters and banners
• Stickers and labels
• Flex printing
• ID cards

3. Order Placement & Acceptance

3.1 Placing Orders

Orders can be placed through our website, WhatsApp, or in person at our store. All orders are subject to acceptance by PrintDesk.

3.2 Order Confirmation

Once we receive your order, you will receive a confirmation via WhatsApp or email. This confirmation includes your order number, items, quantities, and estimated delivery date.

3.3 Order Modifications

You may request modifications to your order before production begins. Once printing has started, changes may not be possible or may incur additional charges.

4. Pricing & Payment

4.1 Quotations

All prices provided through our website or chatbot are estimates. Final pricing will be confirmed before production begins and may vary based on specifications, quantity, and customization requirements.

4.2 Payment Terms

• Advance Payment: Minimum 50% advance payment required for all orders above ₹5,000
• Full Payment: Balance payment must be made before order collection or delivery
• Payment Methods: We accept cash, UPI, PhonePe, PayU, Razorpay, bank transfer, and online payments

4.3 Cancellation & Refunds

Orders can be cancelled before production begins for a full refund. Once printing has started, cancellations may not be possible, or may be subject to production costs already incurred.

5. File Submissions & Design

5.1 Design Files

You are responsible for providing print-ready files or clear instructions for design. We accept PDF, JPG, PNG, AI, PSD, and CDR formats. Files should be high-resolution (minimum 300 DPI).

5.2 Design Approval

We will send a digital proof for your approval before printing. You must review and approve the design. Any errors in the approved design are your responsibility.

5.3 Copyright & Content

You warrant that you own or have the right to use all content, images, and designs provided. PrintDesk is not responsible for copyright infringement by customers.

6. Production & Delivery

6.1 Delivery Times

We strive to meet delivery deadlines, but times are estimates only. Delays may occur due to design approval time, technical issues, or other circumstances beyond our control.

6.2 Delivery Methods

• Collection: Pick up from our store (no charge)
• Delivery: Home/office delivery (charges apply based on location)

6.3 Order Verification

Please verify your order immediately upon collection or delivery. Report any issues within 24 hours. After 24 hours, the order is considered accepted.

7. Quality & Reprints

7.1 Quality Assurance

We maintain high quality standards for all our printing work. However, slight variations in color reproduction are normal due to differences in screens, printers, and materials.

7.2 Defective Work

If your order has printing defects (our error), we will reprint at no additional cost. You must notify us within 24 hours of receiving the order.

7.3 Customer Errors

Errors in customer-approved designs, spelling mistakes, or incorrect information provided by you are not our responsibility. Reprints for such errors will be charged at regular rates.

8. Intellectual Property

All designs, content, and materials on our website are the property of PrintDesk. You may not reproduce, distribute, or use any content without our written permission.

9. Limitation of Liability

PrintDesk shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific order.

10. Privacy & Data Protection

We collect and use your personal information as described in our Privacy Policy. By using our services, you consent to our data practices.

11. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.